Privacy Policy

Who We Are
Welcome to GenuineXER, your trusted online store for premium electronics and computer accessories in India. Our website address is: https://genuinexer.com. This privacy policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Information We Collect
When you visit our site or place an order, we may collect personal information such as your name, email address, phone number, shipping and billing addresses, and payment details. Additionally, we may collect non-personal information such as IP addresses, browser type, and browsing behavior for analytics and security purposes.

How We Use Your Information
We use your personal data to:

Process and fulfill orders, including shipping and delivery.
Improve our website, products, and services.
Send order confirmations, updates, and promotional offers.
Prevent fraudulent activities and enhance security.
Comply with legal obligations and resolve disputes.

Comments and Reviews
When visitors leave comments or product reviews, we collect the data shown in the form, along with the visitor’s IP address and browser user agent string for spam detection. An anonymized hash of your email address may be shared with the Gravatar service. Gravatar’s privacy policy is available at https://automattic.com/privacy/.

Cookies
We use cookies to improve user experience, track shopping cart items, and remember login details. If you leave a comment or log in, cookies may be stored on your device. These cookies last for a set duration based on their purpose.

Payment Processing
We use secure third-party payment gateways to process transactions. We do not store or have access to your payment details. These third parties follow industry security standards to protect your data.

Third-Party Services
We may use third-party services for analytics, marketing, and logistics. These services may collect data according to their privacy policies. Our website may also contain embedded content (e.g., videos, articles) that behaves like a visit to the original source website.

Who We Share Your Data With
We do not sell your personal data. However, we may share data with:

Logistics partners for order fulfillment.
Payment processors for transaction security.
Marketing platforms for promotional activities (with your consent).
Legal authorities if required by law.

How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. For registered users, we store the personal information they provide in their profile. Users can see, edit, or delete their data (except for usernames). Website administrators can also manage this information.

Your Rights Over Your Data
If you have an account or have placed an order, you can request a copy of your stored personal data or request its deletion. This excludes data retained for legal, security, or transaction purposes.

Data Security
We implement strict security measures to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

Changes to This Policy
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

Contact Information
For any privacy concerns, please contact us at support@genuinexer.com.